Advanced Certificate in Tech Support Innovation
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⢠Advanced Troubleshooting Techniques & Tools: This unit will cover advanced troubleshooting strategies and tools to diagnose and resolve technical issues quickly and efficiently. Students will learn to use remote access tools, network analyzers, and other diagnostic software to identify and solve complex problems.
⢠Innovative Customer Support Strategies: This unit will focus on customer support innovation, including implementing AI-powered chatbots, utilizing social media for customer support, and creating self-service knowledge bases. Students will learn how to design and implement innovative customer support strategies that improve the customer experience and reduce support costs.
⢠Cloud Support & Virtualization Technologies: This unit will cover cloud support and virtualization technologies, including virtual machines, containers, and serverless computing. Students will learn how to deploy, manage, and troubleshoot cloud-based systems and how to migrate on-premises workloads to the cloud.
⢠Cybersecurity Threats & Mitigation Strategies: This unit will cover cybersecurity threats and mitigation strategies, including malware, phishing, and ransomware attacks. Students will learn how to protect networks and systems from cyber attacks, how to detect and respond to security incidents, and how to implement security best practices.
⢠IT Service Management Best Practices: This unit will cover IT service management best practices, including ITIL, COBIT, and ISO/IEC 20000. Students will learn how to design and implement IT service management processes that improve IT service quality, reduce costs, and increase customer satisfaction.
⢠Big Data Analytics & Machine Learning: This unit will cover big data analytics and machine learning, including data mining, predictive analytics, and natural language processing. Students will learn how to use big data analytics and machine learning to improve IT operations, detect anomalies, and automate decision-making processes.
⢠Internet of Things (IoT) Devices & Support: This unit will cover the Internet of Things (IoT) devices and support, including smart home devices, wearables, and industrial IoT. Students will learn how to deploy,
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