Executive Development Programme in Online Helpdesk Communication Skills
-- ViewingNowThe Executive Development Programme in Online Helpdesk Communication Skills is a certificate course designed to empower professionals with the essential skills needed to excel in helpdesk and customer support roles. In today's digital age, effective online communication has become crucial for businesses to maintain customer satisfaction and loyalty.
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⢠Understanding Helpdesk Communication
⢠Effective Email Communication for Helpdesk Support
⢠Phone Etiquette and Communication for Helpdesk Professionals
⢠Handling Customer Complaints and Difficult Situations
⢠Active Listening and Empathy in Helpdesk Communication
⢠Writing Clear and Concise Helpdesk Tickets
⢠Using Positive Language and Tone in Helpdesk Communication
⢠Time Management and Prioritization for Helpdesk Teams
⢠Building Rapport and Trust with Customers through Communication
⢠Leveraging Technology for Effective Helpdesk Communication
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