Global Certificate in Support Service Innovation Mastery
-- ViewingNowThe Global Certificate in Support Service Innovation Mastery is a comprehensive course designed to meet the growing industry demand for skilled support service professionals. This certificate program emphasizes the importance of innovation in support services, empowering learners with essential skills for career advancement in today's rapidly evolving business landscape.
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⢠Unit 1: Introduction to Support Service Innovation
⢠Unit 2: Service Design Thinking and Co-creation
⢠Unit 3: Global Trends in Support Service Delivery
⢠Unit 4: Lean and Agile Methodologies in Support Services
⢠Unit 5: Customer Experience (CX) Management and Metrics
⢠Unit 6: Digital Transformation and Emerging Technologies
⢠Unit 7: Innovative Support Channels and Omnichannel Strategies
⢠Unit 8: Change Management and Employee Engagement in Support Services
⢠Unit 9: Continuous Improvement and Quality Assurance in Support Innovation
⢠Unit 10: Creating a Culture of Innovation in Support Services
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