Masterclass Certificate in Trust-Centered Support Techniques
-- ViewingNowThe Masterclass Certificate in Trust-Centered Support Techniques is a comprehensive course designed to equip learners with the essential skills required for career advancement in customer support. This course emphasizes the importance of trust-centered support, a crucial element in building and maintaining strong relationships with customers.
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GBP £ 140
GBP £ 202
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⢠Trust-Centered Support Philosophy
⢠Building Rapport and Active Listening
⢠Effective Communication and Empathy
⢠Problem-Solving and Critical Thinking in Support
⢠Customer Advocacy and Escalation Techniques
⢠Cross-Functional Collaboration for Seamless Support
⢠Continuous Learning and Improvement in Trust-Centered Support
⢠Mastering Difficult Conversations and De-escalation
⢠Measuring Success in Trust-Centered Support
⢠Creating a Culture of Trust and Customer Satisfaction
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