Certificate in User Journey Mapping: Actionable Knowledge
-- ViewingNowThe Certificate in User Journey Mapping: Actionable Knowledge is a valuable course that focuses on the essential skill of understanding and optimizing user experiences. This certificate course emphasizes the importance of mapping user journeys, which involves analyzing user interactions with products or services to identify areas for improvement.
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⢠User Journey Mapping
⢠Understanding Users and Personas
⢠Stakeholder Interviews and Workshops
⢠Touchpoints and Channels Analysis
⢠Experience Mapping
⢠Identifying Pain Points and Opportunities
⢠Ideation and Solution Generation
⢠Prototyping and User Testing
⢠Measuring Success and Iterating
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