Certificate in Reflective Communication: Building Connections
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⢠Understanding Reflective Communication: This unit will cover the basics of reflective communication, including its definition, importance, and benefits. It will also discuss the difference between reflective and non-reflective communication.
⢠Active Listening: This unit will focus on the importance of active listening in reflective communication, including techniques for effective listening and how to avoid common listening barriers.
⢠Asking Open-Ended Questions: This unit will cover the role of open-ended questions in reflective communication, including how to formulate open-ended questions and when to use them.
⢠Paraphrasing and Summarizing: This unit will discuss the importance of paraphrasing and summarizing in reflective communication, including how to accurately paraphrase and summarize what someone has said.
⢠Nonverbal Communication: This unit will explore the role of nonverbal communication in reflective communication, including body language, facial expressions, and tone of voice.
⢠Building Rapport: This unit will cover the importance of building rapport in reflective communication, including techniques for building rapport and maintaining a positive connection.
⢠Overcoming Communication Barriers: This unit will discuss common communication barriers and how to overcome them, including cultural differences, language barriers, and technology-related challenges.
⢠Conflict Resolution: This unit will cover the role of reflective communication in conflict resolution, including how to de-escalate conflicts and find common ground.
⢠Reflective Communication in the Workplace: This unit will explore the importance of reflective communication in the workplace, including how to communicate effectively with colleagues, supervisors, and clients.
⢠Practicing Reflective Communication: This unit will provide opportunities for learners to practice reflective communication skills, including role-playing exercises and group discussions.
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