Global Certificate in Sales Mastery Solutions
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⢠Sales Fundamentals: Understanding the sales process, building rapport, identifying customer needs
⢠Prospecting and Lead Generation: Finding potential customers, qualifying leads, utilizing various prospecting methods and tools
⢠Consultative Selling: Adopting a consultative approach, asking open-ended questions, understanding customer pain points
⢠Objection Handling: Identifying common sales objections, addressing customer concerns, turning objections into opportunities
⢠Closing Techniques: Utilizing effective closing strategies, overcoming resistance, asking for the sale
⢠Relationship Management: Building long-term relationships, understanding customer lifetime value, nurturing customer loyalty
⢠Sales Tools and Technology: Leveraging CRM systems, sales intelligence tools, staying updated with the latest sales technology trends
⢠Sales Metrics and Analytics: Tracking sales performance, analyzing sales data, making data-driven decisions
⢠Ethics in Sales: Maintaining integrity, adhering to ethical guidelines, understanding the importance of trust in sales
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