Global Certificate in Golf Industry Customer Satisfaction
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⢠Golf Industry Overview: Understanding the Golf Industry, Golf Market Trends, and Customer Segments.
⢠Customer Service Fundamentals: Importance of Customer Service, Key Elements of Customer Service, and Building Customer Relationships.
⢠Golf Industry Customer Satisfaction: Understanding Golf Industry Customers, Customer Needs and Expectations, and Measuring Customer Satisfaction.
⢠Customer Experience Design: Designing Customer Experiences, Customer Journey Mapping, and Improving Customer Experience.
⢠Communication Skills for Golf Industry: Effective Communication, Listening Skills, and Building Rapport with Customers.
⢠Conflict Resolution in Golf Industry: Handling Customer Complaints, Resolving Customer Conflicts, and Managing Difficult Situations.
⢠Golf Industry Sales and Marketing: Sales Techniques, Marketing Strategies, and Building Customer Loyalty.
⢠Golf Industry Ethics and Professionalism: Ethical Behavior, Professionalism, and Golf Industry Best Practices.
⢠Continuous Improvement in Golf Industry: Continuous Improvement, Customer Feedback, and Staying Updated with Industry Trends.
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