Professional Certificate in Customer Experience Design: High-Performance
-- ViewingNowThe Professional Certificate in Customer Experience Design: High-Performance course is a comprehensive program that emphasizes the importance of customer experience (CX) in driving business success. This course is designed to meet the growing industry demand for professionals who can design and implement effective CX strategies.
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โข User Research and Journey Mapping: Understanding customer needs and pain points through research methods and mapping the customer journey to identify opportunities for improvement.
โข Experience Strategy and Design: Developing a customer-centric strategy and creating designs that meet customer needs and align with business goals.
โข Prototyping and Testing: Creating and testing prototypes to validate design decisions and gather feedback from customers.
โข Design Thinking and Innovation: Applying design thinking principles to drive innovation and solve complex customer experience problems.
โข Service Blueprinting: Visualizing the service delivery process to identify areas for improvement and optimize the customer experience.
โข Usability and Accessibility: Ensuring that designs are usable and accessible to all customers, including those with disabilities.
โข Customer Feedback and Metrics: Collecting and analyzing customer feedback and metrics to measure the success of customer experience designs and make data-driven decisions.
โข Change Management and Implementation: Managing change and implementing customer experience designs in a way that minimizes disruption and maximizes adoption.
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