Global Certificate in Tech Assistance Excellence
-- ViewingNowThe Global Certificate in Tech Assistance Excellence is a comprehensive course designed to equip learners with essential skills for success in the technology industry. This course is crucial in a time when businesses increasingly rely on technology, leading to a high demand for skilled tech assistance professionals.
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GBP £ 140
GBP £ 202
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โข Tech Support Fundamentals: Understanding the basics of technology assistance, including common hardware and software issues, troubleshooting methodologies, and customer service skills.
โข Helpdesk and Ticketing Systems: Learning to use and manage helpdesk and ticketing systems to track and resolve customer issues.
โข Remote Access and Support Techniques: Exploring various remote access tools and techniques to provide efficient support to customers from a distance.
โข Network Troubleshooting: Gaining knowledge in network protocols, network topologies, and network troubleshooting methods.
โข Cybersecurity Awareness: Understanding the importance of cybersecurity in tech assistance, including best practices for data protection and privacy.
โข Cloud Services Management: Learning to manage and support cloud-based services, including popular platforms like Microsoft 365 and Google Workspace.
โข Mobile Device Support: Acquiring skills in supporting and troubleshooting mobile devices, including smartphones and tablets.
โข Customer Communication and Relationship Management: Developing effective communication and relationship management skills to better serve customers and manage their expectations.
โข Service Level Agreements (SLAs) and Key Performance Indicators (KPIs): Understanding SLAs, KPIs, and other service delivery metrics to meet customer expectations and improve overall performance.
โข Professional Development and Continuous Learning: Fostering a culture of continuous learning and professional development to stay up-to-date with the latest technologies and support strategies.
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