Global Certificate in Tech Support Strategy
-- ViewingNowThe Global Certificate in Tech Support Strategy is a valuable course for professionals seeking to enhance their skills in technology support. This certificate program emphasizes the importance of effective strategy in tech support, teaching learners how to design and implement successful support systems that meet industry demands.
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GBP £ 140
GBP £ 202
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• Tech Support Strategy Foundation: Understanding the tech support landscape, establishing support goals and KPIs, and selecting the right tech stack.
• Customer Service and Empathy: Developing customer-centric communication skills, managing customer expectations, and dealing with difficult customers.
• Ticket Management and Escalation: Implementing ticket management best practices, prioritizing and escalating support tickets, and resolving complex issues.
• Knowledge Management: Building and maintaining a knowledge base, creating self-service resources, and promoting a culture of knowledge sharing.
• Collaboration and Teamwork: Fostering collaboration between support teams, cross-functional teams, and external partners.
• Process Improvement and Automation: Identifying and eliminating process bottlenecks, implementing automation tools, and measuring the impact of process improvements.
• Data-Driven Decision Making: Collecting, analyzing, and reporting on support data, using data to inform decision-making, and driving continuous improvement.
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