Certificate in Tech Support Strategy
-- ViewingNowThe Certificate in Tech Support Strategy is a comprehensive course designed to empower learners with essential skills for career advancement in the tech support industry. This course emphasizes the importance of strategic thinking, problem-solving, and customer service in tech support roles, making it highly relevant for anyone looking to excel in this field.
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GBP £ 140
GBP £ 202
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โข Tech Support Fundamentals: Understanding the basics of tech support, including common issues, troubleshooting strategies, and customer service skills. โข Help Desk Operations: Managing help desk operations, including incident management, problem management, and change management. โข Remote Support Techniques: Techniques for providing remote support, including remote access tools, screen sharing, and remote desktop control. โข Service Level Agreements (SLAs): Understanding SLAs, including how to create, manage, and report on SLAs. โข IT Infrastructure Management: Managing IT infrastructure, including servers, networks, and storage devices. โข Cloud Support Strategy: Developing a strategy for supporting cloud-based technologies, including SaaS, PaaS, and IaaS. โข Security Best Practices: Implementing security best practices, including data encryption, access control, and network security. โข Customer Relationship Management (CRM): Managing customer relationships, including tracking customer interactions, resolving customer issues, and collecting customer feedback. โข Continual Service Improvement (CSI): Implementing CSI, including monitoring and reporting on key performance indicators (KPIs) and implementing improvements based on customer feedback and data analysis.
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