Global Certificate in Digital Remote Tech Support
-- ViewingNowThe Global Certificate in Digital Remote Tech Support is a comprehensive course designed to meet the surging industry demand for skilled technical support professionals. This course emphasizes the importance of digital and remote skills, equipping learners to provide exceptional support in our increasingly digital world.
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GBP £ 140
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โข Digital Fundamentals: Understanding of digital technologies, digital transformation, and its impact on businesses. Familiarity with common digital tools and platforms.
โข Remote Support Infrastructure: Learning about remote support software, security considerations, and best practices for remote access.
โข Customer Service Skills: Developing effective communication, problem-solving, and time-management skills for providing excellent customer service in a remote setting.
โข Troubleshooting Techniques: Mastering the art of troubleshooting and problem diagnosis, including hardware and software issues, for various devices and systems.
โข Networking Fundamentals: Understanding of networking concepts, such as IP addressing, subnetting, and routing, and their role in remote support.
โข Cloud Support: Learning about cloud computing, virtualization, and common cloud platforms, and how to provide support for cloud-based services.
โข Security Best Practices: Understanding of security risks and best practices, including data privacy, endpoint security, and secure remote access.
โข ITIL Framework: Familiarity with ITIL (Information Technology Infrastructure Library) best practices for IT service management.
โข Service Desk Operations: Learning about incident management, problem management, and change management, and how to manage service desk operations remotely.
Note: The above list of essential units for a Global Certificate in Digital Remote Tech Support is not exhaustive and can be modified based on specific job requirements and industry standards.
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