Executive Development Programme in Enhanced Customer Care: Smart Systems
-- ViewingNowThe Executive Development Programme in Enhanced Customer Care: Smart Systems is a certificate course designed to empower professionals with the skills to deliver exceptional customer service in today's technology-driven world. This programme emphasizes the importance of customer care in modern business and provides learners with the knowledge and tools to implement smart systems for improved customer experiences.
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โข Customer Relationship Management (CRM) Systems
โข Smart System Integration in Customer Care
โข Data Analysis for Enhanced Customer Experience
โข AI and Machine Learning in Customer Service
โข Omnichannel Support Strategies
โข Personalization Techniques in Customer Care
โข Voice of the Customer (VoC) Programs
โข Metrics and Measurements in Customer Service
โข Change Management and Adoption in Customer Care Systems
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