Global Certificate in Tech Support Essentials for Success
-- ViewingNowThe Global Certificate in Tech Support Essentials for Success is a vital course designed to meet the growing industry demand for skilled tech support professionals. This certificate course emphasizes the importance of mastering foundational skills necessary to excel in the tech support field, including troubleshooting, communication, and problem-solving.
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โข Tech Support Fundamentals: An introduction to the field, covering essential skills and knowledge for tech support professionals. โข Hardware Troubleshooting: Techniques for diagnosing and resolving hardware problems, including peripherals and mobile devices. โข Software Troubleshooting: Methods for identifying and addressing software issues, with a focus on popular operating systems and applications. โข Network Fundamentals: An overview of networking concepts, including LANs, WANs, and common network protocols. โข Security Best Practices: Strategies for protecting systems and data, including password management, access control, and malware prevention. โข Customer Service Skills: Techniques for delivering exceptional customer service, including communication, active listening, and problem-solving. โข Remote Support Tools: Overview of tools and techniques for providing remote support, including remote desktop software and screen sharing. โข Ticketing Systems and Workflow Management: Best practices for managing support requests, including ticket prioritization, escalation, and resolution.
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