Certificate in Support Team Service Level Agreements
-- ViewingNowThe Certificate in Support Team Service Level Agreements course is a vital program designed to equip learners with the essential skills needed to manage and negotiate service level agreements (SLAs) in a support team environment. This course emphasizes the importance of SLAs in maintaining clear communication channels between support teams and their clients, ensuring high-quality service delivery, and managing expectations.
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โข Understanding Service Level Agreements (SLAs)
โข Key Components of Support Team SLAs
โข Setting Up Effective SLAs for Support Teams
โข Best Practices in Drafting Support Team SLAs
โข Communicating SLAs to Stakeholders
โข Monitoring and Measuring SLA Performance
โข Managing SLA Breaches and Escalations
โข Continual Improvement of Support Team SLAs
โข Legal and Compliance Considerations in Support Team SLAs
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