Masterclass Certificate in Tech Support Process Management
-- ViewingNowThe Masterclass Certificate in Tech Support Process Management is a comprehensive course designed to equip learners with essential skills for managing technical support processes in the modern workplace. This certificate course emphasizes the importance of effective process management in enhancing customer satisfaction, reducing costs, and improving service delivery.
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ใณใผใน่ฉณ็ดฐ
โข Tech Support Process Fundamentals
โข Understanding Service Level Agreements (SLAs)
โข Incident Management and Ticketing Systems
โข Root Cause Analysis and Problem Resolution
โข Change Management in Tech Support
โข Customer Service and Communication Skills
โข Tech Support Metrics and Performance Measurement
โข IT Infrastructure and Service Management Frameworks
โข Team Leadership and Project Management in Tech Support
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