Certificate in Trust-Enhancing Customer Service Strategies
-- ViewingNowThe Certificate in Trust-Enhancing Customer Service Strategies course is a crucial program designed to elevate your professional skills in customer service. This certificate course emphasizes the importance of trust in building robust and long-lasting customer relationships, which are vital in today's competitive business landscape.
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โข Unit 1: Introduction to Trust-Enhancing Customer Service
โข Unit 2: Understanding Customer Needs and Expectations
โข Unit 3: Effective Communication and Active Listening Skills
โข Unit 4: Building Rapport and Establishing Connections
โข Unit 5: Handling Customer Complaints and Diffusing Conflicts
โข Unit 6: Reliability and Consistency in Customer Service
โข Unit 7: Personalized and Proactive Customer Service
โข Unit 8: Empowering Customers and Encouraging Self-Service
โข Unit 9: Measuring Customer Trust and Service Success
โข Unit 10: Continuous Improvement and Employee Training Strategies
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