Global Certificate in Customer Assistance Systems
-- ViewingNowThe Global Certificate in Customer Assistance Systems is a comprehensive course designed to equip learners with the essential skills needed to excel in customer service roles. This certificate program focuses on the importance of effective communication, problem-solving, and technological competence in today's fast-paced and increasingly digital business environment.
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โข Introduction to Customer Assistance Systems: Overview of customer assistance systems, their importance, and benefits.
โข Customer Assistance Channels: Exploring various channels such as email, phone, chat, social media, and self-service options.
โข Customer Service Software: Understanding the use of customer service software, tools, and platforms.
โข Effective Communication Skills: Developing active listening, empathy, and clear communication in customer support.
โข Problem-Solving Techniques: Strategies for identifying, analyzing, and resolving customer issues.
โข Managing Customer Expectations: Techniques for setting, meeting, and exceeding customer expectations.
โข Customer Satisfaction Metrics: Introduction to measuring customer satisfaction through metrics like CSAT, NPS, and CES.
โข Quality Assurance in Customer Assistance: Best practices for monitoring, evaluating, and improving the quality of customer support.
โข Building a Customer-Centric Culture: Cultivating a customer-focused mindset within the organization.
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