Professional Certificate in Actionable Tech Support Knowledge
-- ViewingNowThe Professional Certificate in Actionable Tech Support Knowledge is a course designed to equip learners with essential skills for career advancement in the tech support industry. This program covers a wide range of topics, including problem-solving, customer service, and technical knowledge.
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โข Troubleshooting Basics: Identifying and analyzing common tech issues, problem-solving strategies, and communication skills.
โข Hardware Diagnostics: Techniques for diagnosing and resolving hardware-related problems in computers and mobile devices.
โข Software Troubleshooting: Methods for diagnosing and resolving software-related issues, including operating systems and applications.
โข Network Support: Configuring, managing, and troubleshooting network connectivity issues in wired and wireless networks.
โข Security Fundamentals: Identifying and addressing security vulnerabilities, best practices for data protection, and privacy concerns.
โข Customer Support Best Practices: Developing customer service skills, managing customer expectations, and effective communication strategies.
โข Remote Support Techniques: Utilizing remote access tools, screen sharing, and other techniques to support users remotely.
โข Escalation Procedures: Identifying when and how to escalate issues to higher-tier support or external resources.
โข Service Metrics and KPIs: Monitoring, measuring, and improving support team performance using service metrics and KPIs.
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