Global Certificate in Next-Gen Tech Support Skills
-- ViewingNowThe Global Certificate in Next-Gen Tech Support Skills course is a comprehensive program designed to equip learners with cutting-edge technical support skills demanded by the industry. This course emphasizes the importance of mastering next-generation technologies, such as cloud computing, artificial intelligence, machine learning, and automation, to stay competitive in today's rapidly changing tech landscape.
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โข Next-Generation Tech Support Fundamentals: An overview of the latest technologies and trends in tech support, including AI, machine learning, and automation.
โข Service Desk Operations: Learn how to manage service desk operations, including incident management, problem management, and change management.
โข Cloud Support: Understand cloud computing concepts, cloud support models, and how to troubleshoot common cloud issues.
โข Cybersecurity Fundamentals: Learn the basics of cybersecurity, including threat analysis, risk management, and incident response.
โข Network Support: Gain knowledge of network technologies, protocols, and troubleshooting techniques.
โข Mobile Device Support: Learn how to support mobile devices, including smartphones and tablets, and the challenges of supporting a mobile workforce.
โข Customer Service Skills: Develop excellent customer service skills, including communication, active listening, and problem-solving.
โข ITIL Foundation: Understand ITIL (Information Technology Infrastructure Library) framework and how it can be used to improve IT service management.
โข Project Management for Tech Support: Learn the basics of project management, including project planning, execution, and monitoring and control.
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