Professional Certificate in Tech Support Service Desk Performance Evaluation
-- ViewingNowThe Professional Certificate in Tech Support Service Desk Performance Evaluation is a vital course for those in the tech support industry. This certificate program focuses on the essential skills needed to evaluate and improve service desk performance, making it highly relevant in today's tech-driven world.
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ใณใผใน่ฉณ็ดฐ
โข Service Desk Metrics & Key Performance Indicators (KPIs)
โข ITIL Framework for Service Desk Operations
โข Customer Service & Communication Skills for Tech Support
โข Incident & Problem Management in Service Desk Environment
โข Change Management & Service Desk Performance Evaluation
โข Root Cause Analysis (RCA) for Service Desk Improvement
โข Service Desk Tools & Technology for Effective Performance Evaluation
โข Data Analysis & Reporting for Tech Support Service Desk
โข Continual Service Improvement (CSI) & Service Desk Performance
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