Global Certificate in IT Support Service Desk Industry Insights
-- ViewingNowThe Global Certificate in IT Support Service Desk Industry Insights is a comprehensive course designed to provide learners with essential skills for career advancement in the IT support industry. This course focuses on the latest trends, technologies, and best practices in service desk operations, making it highly relevant in today's rapidly evolving digital landscape.
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โข Industry Overview
โข Service Desk Roles and Responsibilities
โข IT Support Desk Tools and Technologies
โข ITIL Framework and Best Practices
โข Incident and Problem Management
โข Change Management and Configuration
โข Customer Service and Communication Skills
โข Performance Metrics and KPIs
โข IT Support Desk Security and Compliance
โข Professional Development and Career Progression
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