Advanced Certificate in Online Customer Support Strategies: Impactful Solutions
-- ViewingNowThe Advanced Certificate in Online Customer Support Strategies: Impactful Solutions course is a vital program designed to equip learners with the essential skills needed to excel in the ever-evolving customer support industry. This certificate course focuses on impactful solutions that enhance customer satisfaction, loyalty, and brand reputation.
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โข Advanced OCSS (Online Customer Support Strategies)
โข Impactful Communication in Customer Support
โข Utilizing CRM (Customer Relationship Management) Systems
โข Effective Problem-Solving for Online Customer Queries
โข Multi-channel Customer Support: Email, Phone, Chat
โข Social Media Listening and Customer Support
โข Metrics and KPIs in Online Customer Support
โข Building and Managing Customer Support Teams
โข Customer Support in E-commerce and Digital Businesses
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