Masterclass Certificate in Tech Support Expertise
-- ViewingNowThe Masterclass Certificate in Tech Support Expertise is a comprehensive course designed to equip learners with essential skills for career advancement in the tech support industry. This course is critical in a time when technology drives businesses, and tech support specialists are in high demand.
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โข Tech Support Fundamentals - Understanding the basics of tech support, including common hardware and software issues, troubleshooting methodologies, and customer service skills.
โข Networking Concepts - Learning about network topologies, protocols, and devices, as well as diagnosing and resolving common network issues.
โข Operating Systems - Gaining expertise in Windows, Mac, and Linux operating systems, including installation, configuration, and troubleshooting.
โข Mobile Devices - Covering mobile device support, including smartphones, tablets, and other handheld devices, as well as mobile operating systems and applications.
โข Cloud Services - Understanding cloud computing, including popular cloud services, migration strategies, and security concerns.
โข Cybersecurity Best Practices - Learning about cybersecurity threats and best practices to protect against them, including antivirus software, firewalls, and encryption.
โข ITIL Framework - Familiarizing with ITIL (Information Technology Infrastructure Library) framework, including incident management, problem management, and change management.
โข Virtualization - Covering virtualization technologies, including server virtualization, desktop virtualization, and application virtualization.
โข Windows Server Administration - Learning about Windows Server administration, including Active Directory, Group Policy, and DHCP/DNS.
โข Ticketing Systems - Understanding ticketing systems, including incident tracking, escalation procedures, and reporting.
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