Global Certificate in Service Desk Optimization for Efficiency
-- ViewingNowThe Global Certificate in Service Desk Optimization for Efficiency course is a comprehensive program designed to enhance the skills of service desk professionals. This course emphasizes the importance of efficiency in service desk operations, which is critical in today's fast-paced, customer-centric business environment.
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โข Service Desk Fundamentals
โข Incident Management Best Practices
โข Change Management in Service Desk
โข Service Desk Metrics and Key Performance Indicators (KPIs)
โข ITIL Framework for Service Desk Optimization
โข Integration of Service Desk with ITSM Tools
โข Customer Service and Communication Skills for Service Desk Professionals
โข Service Desk Process Automation and AI
โข Service Desk Data Analysis and Reporting
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