Professional Certificate in Student Success Communication Models
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โข Introduction to Student Success Communication Models - Understanding the importance of effective communication in student success and retention.
โข Theoretical Foundations of Communication - Exploring the theories and models that underpin successful communication strategies.
โข Active Listening and Empathy - Developing active listening skills and empathy to enhance communication and build trusting relationships with students.
โข Effective Questioning Techniques - Utilizing open-ended questions to encourage self-reflection, problem-solving, and critical thinking.
โข Motivational Interviewing - Applying a student-centered counseling style to strengthen student motivation and commitment to academic and personal goals.
โข Strengths-Based Communication - Focusing on students' strengths to foster resilience, self-efficacy, and a growth mindset.
โข Cultural Competence in Communication - Understanding the impact of culture on communication and developing cultural awareness, knowledge, and skills.
โข Crisis Communication and Conflict Resolution - Managing challenging conversations, de-escalating conflicts, and providing support during crises.
โข Assessing Communication Effectiveness - Evaluating the impact of communication strategies on student success and adapting approaches accordingly.
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