Global Certificate in Client Relationship Management: Frontiers
-- ViewingNowThe Global Certificate in Client Relationship Management: Frontiers is a highly relevant course for professionals aiming to excel in customer-facing roles. In today's experience-driven economy, businesses prioritize client relationship management to ensure customer satisfaction, loyalty, and growth.
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โข Unit 1: Introduction to Client Relationship Management
โข Unit 2: Understanding Client Needs and Expectations
โข Unit 3: Effective Communication Skills for Client Engagement
โข Unit 4: Building and Managing Client Relationships
โข Unit 5: Customer Relationship Management (CRM) Systems and Tools
โข Unit 6: Cross-Cultural Communication in Client Management
โข Unit 7: Customer Service and Support in Client Relationships
โข Unit 8: Handling Client Objections and Complaints
โข Unit 9: Sales and Revenue Generation in Client Relationship Management
โข Unit 10: Measuring and Analyzing Client Relationship Success
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