Masterclass Certificate in Objection Handling: Results-Oriented Skills
-- ViewingNowThe Masterclass Certificate in Objection Handling: Results-Oriented Skills course is a comprehensive program designed to equip learners with the essential skills to address and overcome sales objections effectively. This course is crucial in today's competitive business landscape, where professionals must be adept at handling objections to close deals and build long-lasting customer relationships.
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โข Understanding Objections: An Introduction
โข Preparing for Objections: Research and Anticipation
โข Effective Listening: The Key to Successful Objection Handling
โข Classifying Objections: Primary, Secondary, and Tertiary
โข Responding to Objections: The FAQ Approach
โข Empathy and Rapport Building: Overcoming Emotional Objections
โข Overcoming Price Objections: Value Proposition and Negotiation
โข Handling Objections in Group Settings: Workshops and Meetings
โข Post-Objection Follow-Up: Ensuring Satisfaction and Future Business
โข Continuous Improvement: Analyzing and Learning from Objections
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