Certificate in Client Consultation Skills: Effective Communication
-- ViewingNowThe Certificate in Client Consultation Skills: Effective Communication is a comprehensive course designed to enhance your communication abilities in client-facing roles. This certificate program emphasizes the importance of effective communication in building and maintaining successful client relationships.
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GBP £ 140
GBP £ 202
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โข Understanding Client Consultation: The first unit will cover the basics of client consultation, including its importance and benefits. This unit will provide a solid foundation for learners to understand the significance of effective communication in client consultation. โข Active Listening Skills: This unit will focus on developing active listening skills, which are crucial in any client consultation setting. Learners will understand the difference between hearing and listening and how to practice active listening to build rapport with clients. โข Effective Questioning Techniques: In this unit, learners will explore different questioning techniques, such as open-ended and closed-ended questions, to extract relevant information from clients. This unit will also cover how to avoid leading questions and ask questions that encourage clients to share their thoughts and feelings. โข Non-Verbal Communication: This unit will focus on the importance of non-verbal communication in client consultation. Learners will understand how to read body language, facial expressions, and tone of voice to enhance their communication skills. โข Building Rapport and Trust: In this unit, learners will explore strategies for building rapport and trust with clients. This unit will cover topics such as empathy, understanding client needs, and demonstrating respect and professionalism. โข Cultural Competence: This unit will focus on the importance of cultural competence in client consultation. Learners will understand how to recognize and respect cultural differences, communicate effectively with clients from different backgrounds, and avoid cultural assumptions and biases. โข Handling Difficult Situations: This unit will cover strategies for handling difficult situations in client consultation. Learners will understand how to manage conflict, deal with difficult clients, and maintain professionalism in challenging situations. โข Ethics in Client Consultation: This unit will focus on ethical considerations in client consultation. Learners will understand the importance of confidentiality, informed consent, and avoiding conflicts of interest. โข Reflection and Feedback: In this final unit, learners will reflect on their communication skills and receive feedback from peers and instructors. This unit will cover topics such as self-awareness, self-reflection, and continuous learning.
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