Executive Development Programme in Customer Service Excellence Essentials
-- ViewingNowThe Executive Development Programme in Customer Service Excellence Essentials is a certificate course designed to empower professionals with the necessary skills to deliver exceptional customer service. In today's competitive business landscape, customer service has become a critical differentiator, making this course increasingly important.
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โข Customer Service Fundamentals: Understanding the importance of customer service, key principles, and best practices.
โข Communication Skills for Customer Service: Effective communication techniques, active listening, and empathy in customer interactions.
โข Handling Customer Complaints and Conflict Resolution: Strategies for managing difficult situations, resolving conflicts, and turning complaints into opportunities.
โข Customer Experience Management: Designing and delivering exceptional customer experiences, mapping customer journeys, and measuring satisfaction.
โข Building Customer Loyalty: Developing long-term relationships, understanding customer needs, and creating loyalty programs.
โข Emotional Intelligence in Customer Service: Recognizing and managing emotions, both customer and employee, to enhance service quality.
โข Data-Driven Customer Service: Utilizing data analytics, metrics, and KPIs to improve customer service and make informed decisions.
โข Technology Trends in Customer Service: Exploring AI, chatbots, CRM systems, and other technologies for enhancing customer service.
โข Empowering Employees for Customer Service Excellence: Building a customer-centric culture, training and development, and motivating staff for exceptional service.
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