Certificate in Proven Tech Support Methods

• Tech Support Fundamentals: Understanding the basics of technology support, including common issues, tools, and troubleshooting methodologies. • Customer Service Skills: Developing effective communication and problem-solving skills for working with customers and managing their expectations. • Remote Support Techniques: Learning how to provide support and diagnose issues remotely, using tools such as remote desktop software and screen sharing. • Network Troubleshooting: Identifying and resolving common network-related issues, including connectivity, bandwidth, and firewall problems. • Hardware Troubleshooting: Techniques for diagnosing and repairing hardware issues, including common problems with laptops, desktops, and mobile devices. • Software Troubleshooting: Strategies for diagnosing and resolving software issues, including common problems with operating systems, applications, and drivers. • Security Best Practices: Understanding security best practices, including password management, data protection, and threat mitigation. • ITIL Foundation: Introduction to ITIL (Information Technology Infrastructure Library) framework and its key components, such as incident management, problem management, and change management.