Executive Development Programme in Upselling Customer Loyalty Retention
-- ViewingNowThe Executive Development Programme in Upselling Customer Loyalty Retention is a certificate course designed to equip learners with essential skills for career advancement in sales and customer service. This program emphasizes the importance of upselling and retaining customers, which are critical components of any successful business strategy.
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Détails du cours
• Understanding Upselling: Fundamentals and Best Practices
• Customer Loyalty: Building and Measuring Success
• The Art of Upselling: Identifying Opportunities and Customer Needs
• Enhancing Customer Experience: Strategies to Boost Retention
• Data-Driven Upselling: Leveraging Analytics for Customer Insights
• Crafting Irresistible Offers: Pricing, Packaging, and Positioning
• Objection Handling: Techniques to Overcome Customer Resistance
• Personalization: Tailoring Upselling Strategies to Individual Customers
• Measuring Upselling Success: Key Metrics and Performance Tracking
• Continuous Improvement: Innovating and Adapting for Long-Term Loyalty