Advanced Certificate in Customer Service Analytics: Satisfaction Metrics

-- viewing now

The Advanced Certificate in Customer Service Analytics: Satisfaction Metrics course is a comprehensive program designed to equip learners with essential skills in customer service analytics. This course is of utmost importance in today's data-driven world, where customer satisfaction is critical to business success.

5.0
Based on 5,269 reviews

5,102+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With the increasing demand for data-driven decision-making in customer service, this course offers a unique blend of theoretical and practical knowledge. Learners will gain insights into satisfaction metrics, customer feedback analysis, and voice of the customer (VoC) programs. By completing this course, learners will be able to measure and improve customer satisfaction, reduce churn, and increase customer loyalty. These skills are highly sought after in various industries, including technology, finance, healthcare, and retail. This course not only enhances learners' analytical skills but also prepares them for career advancement in customer service analytics and related fields.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Customer Service Metrics Overview
• Primary Customer Satisfaction Metrics: CSAT, NPS, CES
• Advanced Satisfaction Metrics: Customer Effort Score (CES), Net Promoter Score (NPS), Customer Satisfaction (CSAT)
• Implementing & Analyzing Customer Satisfaction Surveys
• Correlating Customer Satisfaction Metrics with Business Outcomes
• Text Analytics for Open-Ended Customer Feedback
• Visualizing Customer Satisfaction Metrics
• Customer Satisfaction Analytics Best Practices
• Advanced Analytics Techniques: Predictive Modeling & Machine Learning in Customer Service
• Continuous Improvement Strategies for Customer Service Analytics

Career Path

Loading chart...
As a professional seeking to advance in the customer service industry, consider obtaining an Advanced Certificate in Customer Service Analytics with a focus on Satisfaction Metrics. This certificate will provide you with a comprehensive understanding of various satisfaction metrics, enabling you to improve customer experiences and drive business growth. The curriculum includes courses on data visualization, statistical analysis, and customer service best practices. By earning this advanced certificate, you will gain a competitive edge in the UK job market and demonstrate your commitment to excellence in the field. According to Glassdoor, the average salary for a Customer Service Analyst in the UK is £30,000 per year, with opportunities for advancement and higher earnings as you acquire new skills and expertise. By specializing in Satisfaction Metrics, you will be well-positioned to meet the growing demand for professionals who can analyze and interpret customer feedback to optimize service strategies. In addition to higher earning potential, an Advanced Certificate in Customer Service Analytics can lead to diverse career opportunities. You may consider roles such as a Customer Service Manager, where you would oversee teams and develop service strategies, or a Data Analyst, where you would analyze data to identify trends and insights. With the right skillset and certification, the possibilities are endless. In summary, investing in an Advanced Certificate in Customer Service Analytics with a focus on Satisfaction Metrics can significantly enhance your career prospects in the UK's growing customer service industry. By gaining expertise in this area, you will be equipped to analyze customer feedback, optimize service strategies, and drive business success.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN CUSTOMER SERVICE ANALYTICS: SATISFACTION METRICS
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment