Professional Certificate in Healthcare Admin Customer Service
-- viewing nowThe Professional Certificate in Healthcare Admin Customer Service is a vital course for individuals seeking to excel in healthcare administration. This program addresses the growing industry demand for professionals who can deliver exceptional customer service, a crucial aspect of patient care.
2,547+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Understanding Healthcare Administration: An overview of the healthcare industry, healthcare administration roles and responsibilities, and the importance of customer service in healthcare settings.
• Customer Service Fundamentals: Basic principles of customer service, including effective communication, problem-solving, and handling customer complaints in a healthcare context.
• Patient Experience and Satisfaction: Understanding patient needs, expectations, and perceptions of care, and strategies for improving patient satisfaction and loyalty.
• Healthcare Compliance and Regulations: Overview of legal and regulatory requirements related to healthcare customer service, including HIPAA, ADA, and patient privacy laws.
• Healthcare Technology and Data Management: Exploration of technology tools and data management strategies for improving healthcare customer service, including electronic health records, patient portals, and telehealth.
• Crisis Management and Emergency Preparedness: Best practices for managing customer service during crises, emergencies, or natural disasters, and strategies for building resilient healthcare organizations.
• Diversity, Equity, and Inclusion: Understanding the role of diversity, equity, and inclusion in healthcare customer service, and strategies for providing culturally competent care to diverse patient populations.
• Healthcare Marketing and Outreach: Overview of marketing and outreach strategies for promoting healthcare services, building brand awareness, and attracting new patients.
• Healthcare Financial Management: Understanding financial management principles in healthcare, including billing, coding, and insurance reimbursement, and the role of customer service in managing patient financial concerns.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate