Masterclass Certificate in IT Support Metrics and KPIs
-- viewing nowThe Masterclass Certificate in IT Support Metrics and KPIs course is a comprehensive program designed to equip learners with the essential skills needed to excel in the IT support industry. This course focuses on the importance of measuring and analyzing IT support metrics and KPIs to improve overall performance, productivity, and user satisfaction.
3,398+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• IT Support Metrics
• Key Performance Indicators (KPIs) for IT Support
• Importance of IT Support Metrics and KPIs
• Types of IT Support Metrics and KPIs
• Mean Time to Resolution (MTTR)
• First Contact Resolution (FCR) Rate
• Customer Satisfaction (CSAT) Score
• Incident Rate and Trend Analysis
• Setting Up and Tracking IT Support KPIs
• Continuous Improvement with IT Support Metrics and KPIs
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate