Global Certificate in Customer Tech Support Automation
-- viewing nowThe Global Certificate in Customer Tech Support Automation is a crucial course designed to equip learners with the latest skills in automated customer support. This certification is essential in today's industry, where businesses are increasingly relying on technology to streamline their customer support processes.
4,314+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• Introduction to Customer Tech Support Automation: Understanding the basics of customer tech support automation, its benefits, and use cases. • AI and Machine Learning: Fundamentals of AI and machine learning, their role in customer tech support automation, and real-world applications. • Natural Language Processing (NLP): Overview of NLP, its significance in customer tech support automation, and techniques like text classification, sentiment analysis, and named entity recognition. • Chatbot Development: Designing, developing, and deploying chatbots for customer support, including platform selection, conversational UX, and NLP integration. • Ticket Automation and AnalysisKnowledge Base Management: Building, maintaining, and optimizing a knowledge base for self-service support and AI-powered recommendations. • Integrating Automation with Human Support: Balancing automation with human intervention, agent handoff strategies, and collaborative problem-solving. • Performance Metrics and Continuous Improvement: Monitoring, measuring, and optimizing the performance of customer tech support automation systems, focusing on key metrics like resolution time, customer satisfaction, and containment rate.
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate