Advanced Certificate in Tech Support Quality Assurance

-- viewing now

The Advanced Certificate in Tech Support Quality Assurance is a comprehensive course designed to empower learners with the essential skills necessary for success in the rapidly evolving tech support industry. This certificate course focuses on quality assurance, a critical aspect of tech support that ensures exceptional service delivery, customer satisfaction, and continuous improvement.

4.0
Based on 7,987 reviews

5,630+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's digital age, the demand for skilled tech support quality assurance professionals is at an all-time high. This course equips learners with the latest tools, techniques, and best practices for monitoring, evaluating, and enhancing tech support operations' effectiveness and efficiency. By completing this course, learners will gain a deep understanding of quality assurance methodologies, performance metrics, and process optimization strategies. Moreover, they will develop critical thinking, problem-solving, and communication skills that are highly valued in the tech support industry. Whether you're an aspiring tech support professional or looking to advance your career, this course is an excellent investment in your future.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Tech Support Quality Assurance Fundamentals  
• Key Performance Indicators (KPIs) in Tech Support QA  
• Technical Writing for Tech Support Quality Assurance  
• Advanced Call Monitoring & Evaluation Techniques  
• Data Analysis for Tech Support Quality Assurance  
• Root Cause Analysis (RCA) in Tech Support  
• Customer Experience (CX) Management in Tech Support QA  
• Tech Support QA Tools and Software  
• Change Management & Version Control in Tech Support QA  
• Legal and Ethical Considerations in Tech Support QA  

Career Path

The Advanced Certificate in Tech Support Quality Assurance program is a valuable credential for professionals in the UK's technology support industry. This 3D pie chart highlights the job market trends, illustrating the demand for various roles in the field. Key findings: 1. **Technical Support Specialist** (55%): This role forms the largest segment of the market, with the majority of employers seeking these professionals. 2. **Tech Support Engineer** (25%): A significant portion of job openings target experienced engineers capable of handling complex technical issues. 3. **Quality Assurance Specialist** (15%): Organizations require experts to monitor and improve service quality, leading to a steady demand for QA professionals. 4. **Tech Support Supervisor** (5%): Management positions in tech support, such as supervisors, represent a smaller but essential segment of the job market. This engaging visual representation of UK job market trends helps professionals and educators understand the industry landscape and identify growth opportunities in tech support quality assurance.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
ADVANCED CERTIFICATE IN TECH SUPPORT QUALITY ASSURANCE
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment