Global Certificate in IT Help Desk Solutions

-- viewing now

The Global Certificate in IT Help Desk Solutions is a comprehensive course designed to equip learners with essential skills for success in IT Help Desk roles. This certificate program emphasizes the importance of providing high-quality technical support, troubleshooting, and problem-solving skills in various IT environments.

5.0
Based on 5,316 reviews

5,760+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's digital world, the demand for IT Help Desk professionals is at an all-time high, with job opportunities projected to grow by 10% by 2030. By completing this course, learners will gain practical experience in IT Help Desk best practices, incident management, customer service, and communication skills. This certificate course is ideal for both beginners and experienced professionals looking to advance their careers in IT Help Desk roles. By earning this globally recognized certification, learners will demonstrate their expertise in IT Help Desk solutions and increase their employability in the industry.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• IT Help Desk Fundamentals
• Ticketing Systems and Incident Management
• IT Infrastructure and Network Troubleshooting
• Communication and Customer Service Skills
• Problem Solving and Troubleshooting Techniques
• IT Help Desk Tools and Software
• Change Management and Version Control
• Security Best Practices in IT Help Desk
• Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
• Continuous Improvement in IT Help Desk Operations

Career Path

In the ever-evolving world of IT, the Global Certificate in IT Help Desk Solutions has become increasingly essential for professionals seeking to grow their careers. This certificate program is designed to equip learners with the latest technical skills and best practices to succeed in help desk roles. Help desk positions are vital to any business, and the UK job market is reflecting this trend. A recent survey showed a 15% increase in IT help desk job openings compared to last year, revealing a growing demand for skilled support professionals. As a help desk specialist, you can expect a competitive salary range, with Level 1 IT Support Analysts earning an average of £22,000, Level 2 IT Support Analysts commanding £27,000, IT Support Team Leaders earning £33,000, and IT Support Managers making approximately £40,000 annually. The Global Certificate in IT Help Desk Solutions offers a comprehensive curriculum that covers essential skills, including incident management, problem-solving, customer service, and various IT tools. With this certification, you will be well-prepared to excel in the help desk field, advance your career, and contribute to your organization's success.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN IT HELP DESK SOLUTIONS
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment