Global Certificate in Customer Tech Assistance

-- viewing now

The Global Certificate in Customer Tech Assistance is a comprehensive course designed to equip learners with essential skills for career advancement in the tech industry. This course is crucial in today's digital age, where businesses rely heavily on technology to meet their customer service needs.

4.5
Based on 6,410 reviews

4,963+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

The course covers various topics, including troubleshooting, customer service best practices, and communication skills. Learners will gain hands-on experience with the latest customer tech assistance tools and technologies, making them well-prepared to handle real-world customer service scenarios. With the growing demand for skilled customer tech assistance professionals, this course offers learners a unique opportunity to stand out in a competitive job market. By earning this globally recognized certificate, learners can demonstrate their expertise and commitment to providing exceptional customer service. In summary, the Global Certificate in Customer Tech Assistance is a valuable course for anyone looking to advance their career in the tech industry. By providing learners with essential skills and hands-on experience, this course prepares them for success in a high-demand field.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

Introduction to Customer Tech Assistance
Understanding Customer Service Soft Skills
Technical Troubleshooting Techniques
Communication Channels in Tech Assistance
Customer Tech Assistance Tools and Software
Multichannel Support Strategies
Data Privacy and Security in Customer Tech Assistance
Managing Customer Expectations
Quality Assurance in Tech Assistance
Performance Metrics and KPIs in Customer Tech Assistance

Career Path

In the ever-evolving world of customer technology assistance, several key roles have emerged as vital components of the industry. This 3D pie chart offers a glimpse into the distribution of these roles in the UK job market, showcasing the demand for specialized skills and expertise. 1. **Customer Service Representative (45%)**
These professionals are the front-line support for customers, handling queries, complaints, and providing product information. A strong emphasis on communication and problem-solving skills is crucial. 2. **Technical Support Specialist (30%)**
Technical support specialists troubleshoot and resolve complex customer issues related to technology products or services. Demand for this role is fueled by the growing reliance on technology and the increasing complexity of digital tools. 3. **Customer Success Manager (15%)**
Customer success managers focus on ensuring that customers achieve their desired outcomes while using a product or service. This role requires a deep understanding of customer needs and the ability to develop strong relationships. 4. **Sales Engineer (10%)**
Sales engineers combine their technical expertise with sales skills to help customers understand the technical aspects of products and services. As technology continues to evolve, the need for sales engineers is expected to grow. This 3D pie chart offers a visual representation of the growing demand for customer technology assistance roles in the UK. By focusing on these key roles, professionals and job seekers alike can make informed decisions about their career paths and identify opportunities in the industry.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN CUSTOMER TECH ASSISTANCE
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment