Global Certificate in IT Support Service Desk Quality Assurance

-- viewing now

The Global Certificate in IT Support Service Desk Quality Assurance is a valuable course for professionals seeking to enhance their skills in IT service management. This certification focuses on best practices for Service Desk quality assurance, ensuring that learners gain essential knowledge in incident management, problem resolution, and service level management.

4.0
Based on 3,094 reviews

6,263+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

With the growing demand for IT support in various industries, this course provides a competitive edge for career advancement. Learners will develop the ability to design, implement, and manage Service Desk operations, aligning with industry standards and regulations. The course equips learners with critical thinking and problem-solving skills, essential for success in the IT support field. By completing this certification, professionals demonstrate their commitment to excellence and a deep understanding of Service Desk quality assurance, making them highly attractive candidates for potential employers.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• IT Support Service Desk Foundations
• Incident Management and Ticketing System Best Practices
• Communication Skills for Effective IT Support
• Quality Assurance Principles in IT Support
• IT Support Metrics and Performance Measurement
• Root Cause Analysis for IT Support
• Continual Service Improvement in IT Support
• Customer Service and Satisfaction in IT Support
• IT Support Team Collaboration and Leadership

Career Path

The Global Certificate in IT Support Service Desk Quality Assurance prepares professionals to excel in various roles within the IT industry. This 3D pie chart showcases the job market trends for these roles in the UK. IT Support Analyst roles account for 55% of the demand, making them the most sought-after professionals in this field. Their responsibilities include monitoring networks and servers, providing technical support, and troubleshooting issues. As businesses increasingly rely on technology, the demand for IT Support Analysts continues to grow. Service Desk Managers make up 25% of the job market. These professionals oversee the helpdesk team, manage service level agreements, and coordinate incident resolution. As organizations strive to deliver exceptional customer service, the need for skilled Service Desk Managers increases. Quality Assurance Analysts represent 15% of the demand. They design and implement quality assurance processes, ensuring that IT services meet established standards. As businesses focus on continuous improvement, Quality Assurance Analysts play a critical role in maintaining high-quality IT services. Lastly, Helpdesk Technicians account for 5% of the job market. They provide front-line support, addressing user issues and requests. Despite their smaller percentage, Helpdesk Technicians form the backbone of IT support, ensuring smooth operations and user satisfaction. In conclusion, the Global Certificate in IT Support Service Desk Quality Assurance equips professionals with the skills needed to succeed in these in-demand roles. By staying up-to-date with industry trends and continuously developing their skills, IT professionals can thrive in the ever-evolving tech landscape.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
GLOBAL CERTIFICATE IN IT SUPPORT SERVICE DESK QUALITY ASSURANCE
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment