Masterclass Certificate in IT Support Customer Satisfaction
-- viewing nowThe Masterclass Certificate in IT Support Customer Satisfaction course is a comprehensive program designed to equip learners with essential skills for career advancement in IT support. This course emphasizes the importance of delivering exceptional customer service, a critical aspect of IT support roles in any industry.
7,031+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• IT Support Customer Service Foundations
• Understanding Customer Needs and Expectations
• Effective Communication in IT Support
• Problem-Solving and Troubleshooting Techniques
• Managing Customer Complaints and Escalations
• IT Support Customer Satisfaction Metrics
• Utilizing Feedback for Continuous Improvement
• Building Long-Term Relationships with Customers
• IT Support Customer Service Tools and Technologies
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate