Professional Certificate in Customer Assistance Essentials Development
-- viewing nowThe Professional Certificate in Customer Assistance Essentials Development course is a comprehensive program designed to empower learners with the essential skills needed to excel in customer support roles. In today's customer-centric world, this course is of paramount importance as it provides a solid foundation in customer service principles, communication, problem-solving, and conflict resolution.
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Course Details
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• Customer Service Fundamentals ← primary keyword
• Effective Communication Skills
• Active Listening and Empathy
• Problem Solving and Decision Making
• Managing Customer Conflict and Difficult Situations
• Telephone and Email Etiquette
• CRM (Customer Relationship Management) Tools and Techniques
• Product and Service Knowledge
• Continuous Improvement in Customer Assistance
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