Executive Development Programme in Customer Assistance Essentials

-- viewing now

The Executive Development Programme in Customer Assistance Essentials is a certificate course designed to empower professionals with critical customer service skills. In today's customer-centric world, businesses prioritize exceptional customer service as a key differentiator.

4.5
Based on 5,905 reviews

7,258+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This course is crucial for learners aiming to advance their careers in this field. The programme covers a wide range of topics including communication skills, problem-solving, conflict resolution, and emotional intelligence. By gaining these essential skills, learners will be able to handle customer queries and complaints effectively, ensuring customer satisfaction and loyalty. With the increasing demand for skilled customer service professionals across various industries, this course is a valuable investment in one's career. It equips learners with the necessary tools and techniques to excel in customer-facing roles, thereby enhancing their employability and career growth prospects.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• Customer Service Fundamentals
• Effective Communication Skills
• Understanding Customer Needs and Expectations
• Problem Solving and Conflict Resolution for Customers
• Empathy and Emotional Intelligence in Customer Assistance
• Building Customer Loyalty and Trust
• Customer Feedback Management
• Utilizing Technology in Customer Service
• Cross-Functional Collaboration for Customer Success

Career Path

The **Executive Development Programme in Customer Assistance Essentials** is designed to equip professionals with the skills and knowledge needed to excel in the ever-evolving customer assistance landscape. This programme focuses on developing essential skills for various customer-facing roles, including: 1. **Customer Service Representative**: These professionals handle customer inquiries, complaints, and concerns, ensuring a positive customer experience. 2. **Customer Support Specialist**: This role involves troubleshooting technical issues, providing product information, and coordinating with other teams to resolve complex customer problems. 3. **Customer Success Manager**: Focused on long-term customer engagement and satisfaction, these professionals manage relationships, drive adoption, and ensure customers achieve their desired outcomes. 4. **Technical Support Engineer**: These experts provide advanced technical assistance, resolve complex issues, and work closely with engineering teams to improve products and services. To provide a clear understanding of the industry landscape, the following 3D pie chart showcases the job market trends for these roles in the UK, highlighting their percentage distribution. (Note: The data used for this chart is for illustrative purposes only and may not reflect the current job market trends accurately.)

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN CUSTOMER ASSISTANCE ESSENTIALS
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment