Executive Development Programme in IT Ticket Management
-- viewing nowThe Executive Development Programme in IT Ticket Management is a certificate course designed to empower professionals with the necessary skills to excel in IT Service Management. This program emphasizes the importance of IT ticket management in enhancing operational efficiency, improving customer service, and driving business growth.
2,043+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course Details
• IT Ticket Management Fundamentals
• Ticket Lifecycle and Statuses
• Incident vs Service Request Management
• Prioritization and Categorization of Tickets
• IT Ticket Management Tools and Software
• ITIL Framework for IT Ticket Management
• KPIs and Metrics in IT Ticket Management
• Best Practices in IT Ticket Management
• Change and Configuration Management in IT Ticket Management
Career Path
Entry Requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course Status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Course fee
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
- Full course access
- Digital certificate
- Course materials
Get course information
Earn a career certificate