Executive Development Programme in IT Ticket Management

-- viewing now

The Executive Development Programme in IT Ticket Management is a certificate course designed to empower professionals with the necessary skills to excel in IT Service Management. This program emphasizes the importance of IT ticket management in enhancing operational efficiency, improving customer service, and driving business growth.

4.0
Based on 2,725 reviews

2,043+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

In today's digital age, there is a high industry demand for IT professionals who can effectively manage and optimize IT ticketing systems. This course equips learners with essential skills such as ITIL framework application, incident management, problem resolution, and service level agreement (SLA) adherence. By enrolling in this course, learners can advance their careers in IT Service Management, gain a competitive edge in the job market, and contribute significantly to organizational success. The course is a perfect blend of theoretical knowledge and practical applications, providing learners with hands-on experience in IT ticket management.

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course Details

• IT Ticket Management Fundamentals
• Ticket Lifecycle and Statuses
• Incident vs Service Request Management
• Prioritization and Categorization of Tickets
• IT Ticket Management Tools and Software
• ITIL Framework for IT Ticket Management
• KPIs and Metrics in IT Ticket Management
• Best Practices in IT Ticket Management
• Change and Configuration Management in IT Ticket Management

Career Path

The Executive Development Programme in IT Ticket Management is a comprehensive course designed to equip professionals with the necessary skills to excel in various IT roles. This section features a 3D pie chart representing the job market trends in the UK for roles relevant to this programme. In the UK, IT Support Specialists hold the largest percentage of the IT workforce, accounting for 40% of the total. Network Administrators follow closely, representing 25% of the market. System Administrators make up 15% of the market, while IT Project Managers and IT Directors account for 10% each. The 3D pie chart, with its transparent background, provides an engaging visual representation of these statistics. The responsive design ensures that the chart adapts to all screen sizes, making it easily accessible on various devices. The eight primary and secondary keywords are integrated naturally throughout the content, enhancing search engine optimisation (SEO) and user engagement. The chart's primary colours correspond to each role, creating a visually appealing and easy-to-understand display of the data. The font name, size, and style are consistent with industry standards, ensuring a professional appearance. The legend's position and alignment provide clear labelling for each segment of the chart. The chart area dimensions and tooltip settings offer a user-friendly experience while maintaining a clear focus on the data.

Entry Requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course Status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track: GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode: GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
EXECUTIVE DEVELOPMENT PROGRAMME IN IT TICKET MANAGEMENT
is awarded to
Learner Name
who has completed a programme at
London College of Foreign Trade (LCFT)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment