Professional Certificate in Tech Support Essentials for Executives

• Introduction to Tech Support Essentials: Understanding the basics of tech support, its importance, and the role of an executive in a tech support team.
• IT Infrastructure and Networking: Learning about the fundamental concepts of IT infrastructure, networking, and their role in tech support.
• Help Desk Software and Ticketing Systems: An overview of help desk software and ticketing systems, including popular tools and best practices for managing support requests.
• Customer Service and Communication Skills: Developing strong customer service and communication skills to effectively handle customer queries and complaints.
• Problem Solving and Troubleshooting Techniques: Mastering problem-solving and troubleshooting techniques to quickly and efficiently resolve technical issues.
• IT Security Fundamentals: Understanding the basics of IT security and its role in tech support, including best practices for data protection and incident response.
• Vendor Management and Relationship Building: Learning how to effectively manage vendor relationships and ensure timely resolution of issues.
• Project Management for Tech Support: Introduction to project management principles and their application in tech support, including prioritization, planning, and execution.
• Metrics and Analytics in Tech Support: Understanding key metrics and analytics used to measure tech support performance and identify areas for improvement.

Note: The above list is intended to serve as a starting point for creating a Professional Certificate in Tech Support Essentials for Executives. The specific units, topics, and duration may vary depending on the target audience, learning objectives, and the organization's requirements.